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Smart search bar3/16/2023 ![]() The Smart IT search function scans your BMC Remedy ITSM environment for records that contain a match for the word or phrase that you type in the Search field at the top of the screen. You can further refine the result by specifying filters. If you select All as the target search area, the system searches for the search criteria in all target areas, and displays the result. For example, you select Knowledge as the target search area, and specify an incident ID as the search criteria, because of the mismatch, the system does not display any result. The system displays blank result if you enter the search criteria that does not correspond with the specified target search area. Ticket and Knowledge is the default target search area. The system searches for the value that you specified, and displays the search result. When you perform the global search, you can select a target area from the list of target areas, and then enter the search criteria. If the isExclude_TAG_and_CI_ID flag is set to false For people and assets search the following fields are matched for the entered search text. Smart IT uses the Full Text Search (FTS) to search for tickets and knowledge articles, and DB search to search for people and assets. In case of the name format, Smart IT supports only the name format. In Smart IT notice that you can specify any of the following and search for customers and contacts: corporate ID, first name, last name, internet email ID, phone number, and login ID. For example, in the Customer and Contact Search Type list select Last Name, and in the Customer and Contact Name Format list select. When searching for customers and contacts in Smart IT, the system overrides the values specified the Customer and Contact Search Type and Customer and Contact Name Format list on the Incident Management Settings window in BMC Remedy ITSM. Because multiple intermediate search criteria (backend calls) are not sent, the system is not busy, and this improves the performance when you search for affected assets and services. 5 seconds in each character you type, now the system searches for the entire keyword Application. Now you continue to type and enter ication with a delay less than. ![]() Now the system searches for the keyword Appl. For example, you enter Appl and you pause typing, there is a delay of. 5 seconds or more between the current and the next character, it starts searching for the string with the current character. On the incident profile, when you type text to search for the affected asset and service, the system searches for the keyword after you enter the third character and if there is a delay of. Results displayed when typing entries using more information about how Smart IT displays possible values when using Smart Recorder, see How the Smart Recorder search works. Search for resources or activities from within a ticket Search for tickets, assets, resources, and people from the Smart IT console search text box.įilter tickets listed in the ticket consoleįor more information about filtering tickets, see Filtering the Smart IT search results. Search for all types of tickets, assets, knowledge articles, release activities, and people. ![]()
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